# CommSync documentation

CommSync pulls every SMS and email channel your business runs into a single,
calm inbox. It then keeps the people behind those conversations organized with
identity merging, labels, and org-wide sharing. These docs are the guided
tour: how the product thinks and how to drive it day to day. They also cover
how to wire your own agents (and your own AI ones) into it.

  
    Go from a fresh account to your first unified thread in a few minutes.
  
  
    People, identities, threads, and orgs — the model everything else builds on.
  

## Explore by area

  
    How SMS and email from one contact collapse into a single conversation.
  
  
    The contact graph: People, their channel handles, and notes.
  
  
    Attach, promote, merge, and split — manual actions you take, never automatic.
  
  
    Organize conversations and contacts, by hand or with AI.
  
  
    Promote a private contact to an org-wide surface with comments.
  
  
    Label classification, machine-mail filtering, and The Daily Brief.
  
  
    A retrieval chat that finds the message you half-remember and cites it.
  
  
    AI teammates that answer texts and email on the lines you assign them.
  
  
    Owners, admins, members, and per-channel access (RBAC).
  
  
    Tiers, seats, proration, and how CommSync enforces limits.
  
  
    The MCP server, outbound webhooks, and API keys for your agents.
  

  Everything you can do in the app, an agent can do over the [MCP
  server](/docs/mcp). It can also react in real time via
  [webhooks](/docs/webhooks). These docs double as the integrator reference.